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Government in Action
A weekly roundup of international news oddities
Government in Action Call in to the Washington state Department of Licensing, and you’ll have the option for Spanish language communication. At least that’s what you’d expect. But instead, the Associated Press reported, an automated AI voice just speaks English with a strong Spanish accent.
Maya Edwards, whose husband pressed 2 for Spanish, said, “It was hilarious to us in the moment because it was so absurd. But at the same time, it has real accessibility issues for people who ... need to speak in a different language.” The DOL apologized and said the glitch had been fixed as of Feb.
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This is a 600 character excerpt. Read the full story at City Weekly, where it was published on March 11, 2026.
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